FuzzLife
Well-known member
Hey Everyone,
Can't pinpoint where the sound of knocking is coming from when truck is in reverse and slowing rolling back I hear knocking from the rear.
Not sure if its coming from the axle or the wheels.
Booked an appointment with dealership for next week.
Anyone else had this issue and find out what was causing it?
Thanks
***UPDATE*** - So took the truck to the dealership today. Went into the service office, 4 people behind desks, I'm waiting about 5 minutes to be greeted while they are either on their phones or talking to each other but definitely busy enough to not see me standing there. Piss me off!! Finally some chick comes in, now making it 5 people in the office and says "can I help you"?
Told her I thought I had left "Invisible Mode" on again figured she would giggle but nothing...its like talking to my pillow! WTF is wrong with this new generation?!?!?!?
Finally she checks me in and says her diagnostic guy is backed up about 3 days worth of vehicles. I told her I need the truck back by Thursday night to make a Dr appointment on Friday morning. She tells me if he cant get to it I will need to pick it up Thursday evening and bring it back next week.....EXCUSE ME???? BRING IT BACK???? And go through that shit all over again??? WTF?!?!?!?! Find more DIAGNOSTIC people if you only have ONE!!!!
Then she tells me if its covered under warranty, its free but if they see abuse or modifications done to the truck its not covered. I told this chick I have 1,000 miles on the truck and its been raining a few days every week since I got it...I haven't done anything to the truck, I just started hearing the noise and made my appointment.
Left truck there in hopes they look at it by Thursday but I'm not hopeful. If nothing is done, I will take it to my mechanic to diagnose and tell me what's wrong with it for free then take it to another dealership for the work and tell them what it is so they don't waste time looking at other things that aren't the problem. Never had a dealership tell me this but it felt very unsettling, like I'm the one at fault here. That conversation should wait till the time of pick up not in the first 10 minutes of the greeting.
Needless to say this particular dealership is SHIT and I'm NEVER going back there again. Should have learned my lesson when I sent out an inquiry looking for this truck and their salesman wouldn't stop bombarding me trucks I didn't even ask for. I asked for one truck...have it? No? Ok thanks bye....but they kept sending me shit till I told them to please stop and blocked their salesman's email.
If you are in Southern California DO NOT go to Puente Hills Chevy off of Gale and the 60Fwy. Horrible customer service, NO STAFF, NO MECHANICS, NO DIAGNOSTIC TECHS and the list goes on and on.
I'm gonna go vomit now.
Thanks.
Can't pinpoint where the sound of knocking is coming from when truck is in reverse and slowing rolling back I hear knocking from the rear.
Not sure if its coming from the axle or the wheels.
Booked an appointment with dealership for next week.
Anyone else had this issue and find out what was causing it?
Thanks
***UPDATE*** - So took the truck to the dealership today. Went into the service office, 4 people behind desks, I'm waiting about 5 minutes to be greeted while they are either on their phones or talking to each other but definitely busy enough to not see me standing there. Piss me off!! Finally some chick comes in, now making it 5 people in the office and says "can I help you"?
Told her I thought I had left "Invisible Mode" on again figured she would giggle but nothing...its like talking to my pillow! WTF is wrong with this new generation?!?!?!?
Finally she checks me in and says her diagnostic guy is backed up about 3 days worth of vehicles. I told her I need the truck back by Thursday night to make a Dr appointment on Friday morning. She tells me if he cant get to it I will need to pick it up Thursday evening and bring it back next week.....EXCUSE ME???? BRING IT BACK???? And go through that shit all over again??? WTF?!?!?!?! Find more DIAGNOSTIC people if you only have ONE!!!!
Then she tells me if its covered under warranty, its free but if they see abuse or modifications done to the truck its not covered. I told this chick I have 1,000 miles on the truck and its been raining a few days every week since I got it...I haven't done anything to the truck, I just started hearing the noise and made my appointment.
Left truck there in hopes they look at it by Thursday but I'm not hopeful. If nothing is done, I will take it to my mechanic to diagnose and tell me what's wrong with it for free then take it to another dealership for the work and tell them what it is so they don't waste time looking at other things that aren't the problem. Never had a dealership tell me this but it felt very unsettling, like I'm the one at fault here. That conversation should wait till the time of pick up not in the first 10 minutes of the greeting.
Needless to say this particular dealership is SHIT and I'm NEVER going back there again. Should have learned my lesson when I sent out an inquiry looking for this truck and their salesman wouldn't stop bombarding me trucks I didn't even ask for. I asked for one truck...have it? No? Ok thanks bye....but they kept sending me shit till I told them to please stop and blocked their salesman's email.
If you are in Southern California DO NOT go to Puente Hills Chevy off of Gale and the 60Fwy. Horrible customer service, NO STAFF, NO MECHANICS, NO DIAGNOSTIC TECHS and the list goes on and on.
I'm gonna go vomit now.
Thanks.
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