RealTruck Customer Service

[JS59]

I'm curious whether anyone else has struggled with poor customer service with RealTruck. As I posted previously, I purchased the RB 30 slim boards and I want to return them and get the "regular" ones. I have been going back & forth with someone that appears to be from India (or at least not here) on this for literally weeks. I have asked multiple times for someone to call me and provided my phone number - but all they seem to do is give partial answers to some (but not all) of my questions/concerns. Plus, it takes days between each question and partial or non-answers. At this point, it has become a very painful experience - there is no "service" aspect of their customer service! But, I'm sure they saved money by doing it this way. Our firm has done something similar and it is penny wise and pound foolish in my opinion.

 

[Byrds8]

@AXE will be with you shortly LOL.

Has can definitely answer that question.

 

[The_Q]

I had a horrendous time with them when I bought a BedRug for my first truck. They sent the wrong product (cheaper version). I had ordered a BedRug that worked with and covered a portion of the Multiflex tailgate. Sent pictures and email exchange explaining the difference in what was received vs what was ordered. They finally issued a return label and shipped another, supposedly correct BedRug. The 2nd one was exactly like the one I returned. Back and forth with pictures and emails. New return label and new shipment. Third time was the charm.

 

[TexOffroader]

My son recently bought some in-stock floor mats that took 4 weeks to ship. When he called they said that there are some labor issues. They cancelled the order but still shipped a couple weeks after the order was cancelled. They are on the boycott list now. Lots of negative feedback on some forums.

 

[AXE]

Its a mixed bag for me. I've bought a fair amount of stuff over the years and had good luck. The last couole years has been a mixed bag, with a couple of really lousy deals. I wrote a thread on my tonneau cover debacle. Took 7 months to get that resolved. Prior to that, got the wrong computer for my AMP powersteps. Got it resolved in one call, but still had to go the parts seller to get it replaced and it took a few days. They actually blamed the parts seller and that may have been true, as the box had been re- taped up.

Conversely, my Dad bought a tonneau cover for his Ram 2500. Installed it and a month later it went airborne on the highway. Called RealTruck and the dumb bastards admitted it was missing a require shim kit for that truck. I believe that was something they figured out after several reported problems. They shipped him out a new $1200 cover with no issue.

 

[AXE]

Recently outfitted a new work truck with several parts from American Truck and it seemed very efficient.

 

[pcarpenter]

Three orders from them in the past 2 years. First two went great. Third time, I ordered running boards and was sent the incorrect hardware. 6 calls and two weeks to get it resolved. Hot or miss with them