Calling Putco Freedom Blade Users

[Graidian]

I know there are at least a couple others on here that use the Freedom Blade. I would like to get your assistance if possible. I found a glitch that took me ages to figure out because my buddies kept saying that half of my bar was burned out but every single time I checked, everything was fine. It was only after a bit of luck tonight and viewing my garage security camera that I caught what they were seeing. Please see the video to see what I found:

I already contacted Putco, but I would like to know if it is just me and my setup, perhaps a control box issue...or if this is something they just called "good enough" when they released this blade.

 

[Eddie 70]

Sorry I am of no help but that is an interesting find. I probably never would have found that. Hopefully Putco gets back with you and helps you out.

 

[Graidian]

I genuinely do not want to hate on Putco, and in no way am I intending to. I honestly do love their products and usually I get top-tier customer service with them, but I do have to say, this might be the last response I wanted:

Hello Graidian,

I have reviewed your video with our team and forwarded it to our engineering department for further evaluation.

Based on the issue you are experiencing, it appears that certain signal sequences may be causing confusion within the Freedom Blade driver box. Since the driver converts analog signals into digital signals, certain signal conditions can interfere with its programming logic and cause the behavior shown in your video.

This is a known issue, and I have asked our engineering team to investigate whether any modifications can be made to the programming to address it.

At this time, we cannot guarantee that a programming solution will be available or that a replacement driver box will be provided. However, if our engineering team is able to develop a solution, we can reach back out to discuss the possibility of providing an updated driver box.

We appreciate your patience and understanding while our engineering team looks into this further.

If you have any questions, please let me know.

Thank you

Best regards,
Dylan Barnes
Putco Customer Support

So, it would seem long story short, "we know, and probably will not fix it" which considering the cost of these bars seems a little...meh.